Pengaruh Work from Home dan Family Supportive Supervisor Behaviors Terhadap Work-Life Balance dan Job Performance pada Karyawan Perusahaan Ritel di Jakarta Utara
Abstract
This research was conducted to determine the effect of Work from Home and Family Supportive Supervisor Behaviors on Work-Life Balance and Job Performance in Retail Companies in North Jakarta. This research was conducted using quantitative methods with Structural Equation Model (SEM) analysis. This study produced several findings, firstly, Work from Home has a negative influence on Work-Life Balance. Second, Work from Home has a positive influence on Job Performance. Third, Family Supportive Supervisor Behaviors has a negative influence on Work-Life Balance. Fourth, Family Supportive Supervisor Behaviors has a positive influence on Job Performance. Fifth, Work-Life Balance has a negative influence on Job Performance. This research is expected to provide benefits and insights about the importance of optimally and effectively managing human resources and the importance of the role of Family Supportive Supervisor Behaviors during Work From Home during the COVID-19 pandemic so as not to disrupt employee Work-
References
Aggarwal, M. N. (2015). Work Life Balance in E-Age: A Study of Women Employees. INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND TECHNOLOGY, 6, 1–7.
Ardiansyah, Y., & Sulistiyowati, L. H. (2018). Pengaruh Kompetensi dan Kecerdasan Emosional Terhadap Kinerja Pegawai. In Jurnal Inspirasi Bisnis dan Manajemen (Vol. 2, Issue 1). http://jurnal.unswagati.ac.id/index.php/jibm
Ashal, R. A. (2020). Pengaruh Work From Home terhadap Kinerja Aparatur Sipil Negara di Kantor Imigrasi Kelas I Khusus TPI Medan. Jurnal Ilmiah Kebijakan Hukum, 14(2), 223. https://doi.org/10.30641/kebijakan.2020.v14.223-242
Ayuningtyas, L., & Septarini, B. G. (2013). Hubungan Family Supportive Supervision Behaviors dengan Work Family Balance pada Wanita yang Bekerja. Jurnal Psikologi Industri Dan Organisasi, 2(1), 1–10.
Bellmann, L., & Hübler, O. (2020). Working from home, job satisfaction and work–life balance – robust or heterogeneous links? International Journal of Manpower, 42(3), 424–441. https://doi.org/10.1108/IJM-10-2019-0458
Bernardino, A. (2018). Telecommuting: Modeling the Employer’s and the Employee’s Decision–Making Process (Routledge Library Editions: Human Resource Management) (1st ed.). Routledge.
Bloom, N., Liang, J., Roberts, J., & Ying, Z. J. (2013). Does Working from Home Work? Evidence from a Chinese Experiment. Quarterly Journal of Economics .
Cheng, K., Zhu, Q., & Lin, Y. (2022). Family-Supportive Supervisor Behavior, Felt Obligation, and Unethical Pro-family Behavior: The Moderating Role of Positive Reciprocity Beliefs. Journal of Business Ethics, 177(2), 261–273. https://doi.org/10.1007/s10551-021-04765-9
Choudhary, N., Naqshbandi, M. M., Philip, P. J., & Kumar, R. (2017). Employee job performance: The interplay of leaders’ emotion management ability and employee perception of job characteristics. Journal of Management Development, 36(8), 1087–1098. https://doi.org/10.1108/JMD-10-2016-0195
Cintantya, D., & Nurtjahjanti, H. (2018). HUBUNGAN ANTARA WORK-LIFE BALANCE DENGAN SUBJECTIVE WELL-BEING PADA SOPIR TAKSI PT. EXPRESS TRANSINDO UTAMA TBK DI JAKARTA. Jurnal Empati, 7(1), 339–344.
Crosbie, T., & Moore, J. (2004). Work–life Balance and Working from Home. Social Policy and Society, 3(3), 223–233. https://doi.org/10.1017/s1474746404001733
Cucuani, H., & Fitriyani, E. (2017). HUBUNGAN FAMILY SUPPORTIVE SUPERVISOR BEHAVIORS DI TEMPAT KERJA DENGAN WORK FAMILY ENRICHMENT PADA PEREMPUAN BEKERJA. Marwah: Jurnal Perempuan, Agama Dan Jender, 16(1), 1–12.
Dousin, O., Collins, N., & Kler, B. K. (2019). Work-Life Balance, Employee Job Performance and Satisfaction Among Doctors and Nurses in Malaysia. International Journal of Human Resource Studies, 9(4), 306. https://doi.org/10.5296/ijhrs.v9i4.15697
Greenhaus, J. H., Ziegert, J. C., & Allen, T. D. (2012). When family-supportive supervision matters: Relations between multiple sources of support and work-family balance. Journal of Vocational Behavior, 80(2), 266–275. https://doi.org/10.1016/j.jvb.2011.10.008
Haider, S., Jabeen, S., & Ahmad, J. (2018). Moderated mediation between work life balance and employee job performance: The role of psychological wellbeing and satisfaction with coworkers. Revista de Psicologia Del Trabajo y de Las Organizaciones, 34(1), 29–37. https://doi.org/10.5093/jwop2018a4
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Pearson Practice Hall.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Springer International Publishing. https://doi.org/10.1007/978-3-030-80519-7
Hammer, L. B., Kossek, E. E., Bodner, T., & Crain, T. (2013). Measurement development and validation of the family supportive supervisor behavior short-form (FSSB-SF). Journal of Occupational Health Psychology, 18(3), 285–296. https://doi.org/10.1037/a0032612
Han, S. H., Oh, E., Kang, S. P., Lee, S., & Park, S. H. (2022). The mediating role of informal learning on job performance: the work-learning dual system in South Korea. Journal of Workplace Learning, 34(5), 437–454. https://doi.org/10.1108/JWL-07-2021-0101
Handayani, A. (2013). Keseimbangan Kerja Keluarga pada Perempuan Bekerja: Tinjauan Teori Border. BULETIN PSIKOLOGI , 21(2), 90–101.
Kim, H. J., Hur, W. M., Moon, T. W., & Jun, J. K. (2017). Is all support equal? The moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance. BRQ Business Research Quarterly, 20(2), 124–136. https://doi.org/10.1016/j.brq.2016.11.002
Kishino, S., & Hirano, M. (2016). The Effect of Supervisors’ Transformational Leadership on Subordinates’ Psychological Empowerment and Work-Life Balance i.
Lisanti, Y. (2014). ICT MEMUNGKINKAN ORANG BEKERJA DARI RUMAH: STUDI KASUS PADA BANK DAN KURSUS ONLINE. ComTech, 5(1), 14–25.
Martinez-Amador, J. (2016). REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE.
Maslichah, N. I., & Hidayat, K. (2017). PENGARUH WORK-LIFE BALANCE DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN (Studi pada Perawat RS Lavalette Malang Tahun 2016).
Mas-Machuca, M., Berbegal-Mirabent, J., & Alegre, I. (2016). Work-life balance and its relationship with organizational pride and job satisfaction. Journal of Managerial Psychology, 31(2), 586–602. https://doi.org/10.1108/JMP-09-2014-0272
Mendis, M. D. V. S., & Weerakkody, W. A. S. (2018). The impact of work life balance on employee performance with reference to telecommunication industry in Sri Lanka: a mediation model. Kelaniya Journal of Human Resource Management, 12(1), 72. https://doi.org/10.4038/kjhrm.v12i1.42
Mungkasa, O. (2020). Bekerja dari Rumah (Working From Home/WFH): Menuju Tatanan Baru Era Pandemi COVID 19. The Indonesian Journal of Development Planning, IV(2), 126–150.
Mustajab, D., Bauw, A., Rasyid, A., Irawan, A., Muhammad, A., Akbar, M., & Amin, H. (2020). Fenomena Bekerja dari Rumah sebagai Upaya Mencegah Serangan COVID-19 dan Dampaknya terhadap Produktifitas Kerja Working from Home Phenomenon as an Effort to Prevent COVID-19 Attacks and Its Impacts on Work Productivity. THE INTERNATIONAL JOURNAL OF APPLIED BUSINESS, 4, 1–9.
Narpati, B., Lubis, I., Kardinah, ;, Meutia, I., Endah, ;, Ningrum, P., Surya, J. L., No, K., & Selatan -Banten, P. T. (2021). JIMF (Jurnal Ilmiah Manajemen Produktivitas Kerja Pegawai yang Dipengaruhi oleh Work From Home (WFH) dan Lingkungan Kerja Selama Masa Pandemi PRODI MAGISTER MANAJEMEN & FORKAMMA UNPAM. Forkamma), 4(2), 121–133.
Nguyen, T. M., Malik, A., & Budhwar, P. (2022). Knowledge hiding in organizational crisis: The moderating role of leadership. Journal of Business Research, 139, 161–172. https://doi.org/10.1016/j.jbusres.2021.09.026
Permatasari, J. A., Nimran, U., & Afrianty, T. W. (2020). Pengaruh Family Supportive Supervisor Behavior terhadap Kepuasan Kerja melalui Work Life Balance dan Employee Engagement. Matrik : Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan, 14(1), 91. https://doi.org/10.24843/matrik:jmbk.2020.v14.i01.p10
Sabiila, S. I. (2022, March 2). Kasus Corona Pertama di Indonesia, Ini Kilas Balik Usai 2 Tahun Berlalu . https://news.detik.com/berita/d-5964691/kasus-corona-pertama-di-indonesia-ini-kilas-balik-usai-2-tahun-berlalu
Sari, W. P. (2020). JOB SATISFACTION AND JOB PERFORMANCE DALAM KONTEKS KOMUNIKASI ORGANISASI. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 29. https://doi.org/10.24912/jmieb.v4i1.7537
Sekaran, U., & Bougie, R. (2016a). Research Methods for Business. www.wileypluslearningspace.com
Sekaran, U., & Bougie, R. (2016b). Research Methods for Business. www.wileypluslearningspace.com
Siagian, S. (2014). Manajemen Sumber Daya Manusia. Bumi Aksara.
Simarmata, R. M. (2020). PENGARUH WORK FROM HOME TERHADAP PRODUKTIVITAS DOSEN POLITEKNIK NEGERI AMBON. 1–10.
Sitanggang, D. (2022, August 2). Purposive Sampling adalah: Berikut Contoh, Tujuan, dan Rumusnya . DetikJabar. https://www.detik.com/jabar/berita/d-6212440/purposive-sampling-adalah-berikut-contoh-tujuan-dan-rumusnya
Styvans Dion, D., Emilisa, N., Laddyana Citra, F., Studi Manajemen, P., & Trisakti Jakarta, U. (2022). Studi Ilmu Manajemen dan Organisasi (SIMO) Pengaruh Knowledge Hiding, Psychological Distress, Psychological Stress terhadap Job Performance Pegawai RSJ (The Influence of Knowledge Hiding, Psychological Distress, Psychological Stress on Job Performance of RSJ Employees). 3(2), 287–301. https://doi.org/10.35912/simo.v3i2.1296
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022a). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.906876
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022b). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.906876
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022c). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.906876
Susilo, D. (2020a). Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia. In The Journal of Contemporary Issues in Business and Government (Vol. 26, Issue 1). https://www.researchgate.net/publication/344413752
Susilo, D. (2020b). Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia. In The Journal of Contemporary Issues in Business and Government (Vol. 26, Issue 1). https://www.researchgate.net/publication/344413752
Umar, H. (2013). Metode Penelitian Untuk Skripsi dan Tesis Bisnis (2nd ed.). Rajawali pers.
Wahyuni, P., & Tajib, E. (2022). PENGARUH WORK FROM HOME TERHADAP WORK LIFE BALANCE DIMEDIASI OLEH JOB STRESS, JOB SATISFACTION DAN JOB COMMITMENT PADA KARYAWAN 5 DIREKTORAT JENDERAL DI KEMENTERIAN AGAMA REPUBLIK INDONESIA. 7(9).
Wibowo, R., & Siregar, S. (2022). PERAN WORK FROM HOME DAN WORK LIFE BALANCE TERHADAP PRODUKTIVITAS KERJA. E-QIEN Jurnal Ekonomi Dan Bisnis, 10, 1–7.
Yahya, R. Z., & Laura, N. (2021). PENGARUH WORK FROM HOME DAN WORK LIFE BALANCE TERHADAP PRODUKTIVITAS KERJA DENGAN MOTIVASI SOSIAL SEBAGAI VARIABEL MODERATING PADA PT. CEMERLANG INDO PANGAN. CENDIKIA JAYA, 3(2), 20–40.
Yang, E., Kim, Y., & Hong, S. (2021). Does working from home work? Experience of working from home and the value of hybrid workplace post-COVID-19. Journal of Corporate Real Estate. https://doi.org/10.1108/JCRE-04-2021-0015
Zhang, J. (2016). The Dark Side of Virtual Office and Job Satisfaction. International Journal of Business and Management, 11(2), 40. https://doi.org/10.5539/ijbm.v11n2p40
Zhang, X., Yang, Q., Yan, Y., & Liang, S. (2022). Family-supportive supervisor behavior and employees’ workplace deviant behavior: Moral disengagement as a mediator. Social Behavior and Personality: An International Journal, 50(7), 1–12. https://doi.org/10.2224/sbp.11319
