Tanggung Jawab PT.PLN Atas Jual Beli Tenaga Listrik Terhadap Konsumen

Studi Kasus di PT. PLN Rayon Pringgabaya

Abstract

Consumers are basically synonymous with the term user or user of goods or services produced or provided by the entrepreneur. So that when a problem occurs that concerns the interests of consumer rights, it cannot be separated from the involvement of entrepreneurs who produce goods or service providers. Legal experts conclude that consumers are defined as parties who use or use the final production of goods and services (uiteindelijke gebruiker van goederen en diensten). Entrepreneurs or business actors in this case include public service providers who have the range of public services, namely the only provision of electricity services. for the community and is part of BUMN, which in principle is Law Number 30 of 2009 concerning Electricity, PT.PLN is obliged to provide continuous electricity for its customers, namely electricity consumers.The author concludes that Law Number 8 of 1999 concerning Consumer Protection contains rules regarding consumers in demanding their rights.Consumer protection at PT.PLN is in the Electricity Law, Government Regulation No. 10 of 1989 concerning the supply and use of electric power, and is also contained in the power purchase agreement (SPJBTL), but PT. PLN me has a responsibility called Public Responsibility Operation (PRO) in the form of efforts made by PT PLN to consumers so that there will be no electricity deficit again.